Frequently Asked Questions

Your guide to glowing skin and seamless shopping.

Are your skincare products authentic and cruelty-free?

Yes, we guarantee 100% authenticity. We source directly from authorized distributors, and the majority of our curated brands are strictly cruelty-free and vegan-friendly.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your glow-up essentials sooner.

Can I return a product if it doesn't suit my skin type?

We offer a 30-day return policy for unopened items. If you have experienced an adverse reaction, please contact our dermatological support team to discuss an exchange or refund.

Do you offer international shipping?

Currently, SkinShop ships to over 20 countries. Shipping fees and delivery times vary depending on your location and local customs regulations.

How can I track my package?

Once your order is processed, you will receive an email with a unique tracking link to monitor your delivery status in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.